Effective communication for healthcare professionals
What you'll learn
Understanding the Importance of Communication in Healthcare
Overcoming Barriers to Effective Communication
Patient-Centered Communication
Interprofessional Communication
Communication with Family Members and Caregivers
Requirements
none
Description
Effective communication is critical in the healthcare field, as it plays a crucial role in patient outcomes, satisfaction, and healthcare costs. Healthcare professionals need to possess excellent communication skills to establish trust with patients, provide information, and involve them in decision-making. Communication is also essential for healthcare professionals to collaborate effectively with colleagues and other stakeholders.This particular course has been designed for healthcare professionals such as doctors, dentists, nurses, midwives, pharmacists, osteopaths, chiropractors, psychologists, physiotherapists, and others. The program focuses on providing specialized training courses in Probity and Ethics to these professionals. Clinicians attend these courses either for professional development or for appraisal/re-validation purposes, or if they are facing any investigation or proceedings with regulatory bodies such as the GMC, GDC, NMC, GPhC, GOSC, GCC, MPTS, or any other.The courses are conducted by experienced facilitators who have worked in both the NHS and private healthcare sectors. The facilitators are well-versed with the processes of GMC investigations and the MPTS, which helps build insight, reflection, and remediation if clinicians are facing any complaints or investigations in their respective departments or with regulatory bodies.The course aims to enhance the knowledge and understanding of probity and ethics, as well as the professional and ethical standards expected from healthcare professionals. It also helps clinicians learn what to do in case of a breach and avoid situations of misconduct and fitness to practice.Moreover, the organisation also arranges face-to-face (via video-link) courses on a personal basis. The topics covered in the courses include Probity, Ethics, and Professionalism, the standards of which are expected from healthcare professionals by regulatory bodies such as GMC, GDC, NMC, or HCPC. The course content also highlights the importance of ethics, probity, and professionalism in healthcare practice and includes case examples of healthcare professionals who have had cases with their respective professional bodies, which provide valuable lessons to learn from.Finally, the course delivery is focused on clinicians who are facing any investigation, hearing, or case in their departments or with regulators such as GMC, GDC, NMC, HCPC, or other healthcare regulatory bodies. The aim is to ensure that clinicians are meeting the expectations of regulatory bodies, avoid situations of misconduct, and demonstrate that any similar mistake or misconduct will not be repeated in the future.
Overview
Section 1: Introduction
Lecture 1 Communication strategies
Lecture 2 Behaviour change skills
Lecture 3 Improving your listening skills
Lecture 4 Confidentiality and disclosure for HCPs
Lecture 5 basics
Lecture 6 Improving listening skills case example
Lecture 7 How to avoid a complaint
Doctor,Nurse,Healthcare professionals
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