What you'll learn
Key operational areas of hotel management
Ultimate hotel operations
How to improve a hotels operational efficiency
Hotel inventory management
Effective hotel lead generation tips to increase room bookings
How to master hotel room selling
Proactive ways to combat hotel credit card fraud
Benefits of customer relationship management in the hospitality industry
Requirements
No special requirement
Desire to understand hotel operations
Seeking knowledge in the hospitality industry
Description
There is strong competition in the hotel industry. Modern hotel operations covers day to day hotel operations such as housekeeping, maintenance, catering, and front desk duties to booking and employee management, to ensure that every stages of the customer experience is properly taken care of from booking to check-in and check-out. The ultimate goal is to satisfy the customer for repeat business. In management building good relationship with hotel staff is very important. Communication from the bottom up is essential in any business. When your employees are well taken care of by management they perform better and treat customers very well too. Dealing with strong and credible suppliers is key in the hotel industry because it helps to avoid unnecessary shortage that can harm the reputation of the business.All the best hotels l know are very careful about their financial management because poor handling of finances mostly are some of the causes of bad hotel management. Hotel owners should employ a competent persons to handle the company finances. Currently technology has change the shape of the hotel business, its always advisable for hotel management to use the current technologies that give best performance and delivery of service to clients.
Who this course is for
Hoteliers
Employees
Managers
Directors
Hotel consultants
Tourism agencies
Hotel associations
Customers
Business travelers
General public
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