How many times have you been pulled to the side, tapped on the shoulder, or called, only to hear the words, "I have an issue"? Navigating employee relations can be frustrating and time consuming, but in this course, HR pro, small business owner, and problem solver extraordinaire Nneka M. Craigwell shows you how to begin with the end in mind, manage common and complex employee relations effectively, model best practices, and more. Learn about proactive employee engagement vs. reactive employee relations and explore HR and business maturation. Dive into storytelling with data, as well as common misconceptions, several employee scenarios, and why facts matter. Discover helpful resources and the importance of timing, tact, and tone. Plus, go over best practice behaviors, including maintaining confidentiality, knowing the history, practicing agility, and staying on track.
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