learn the best practices, tools, and techniques for managing stakeholder relationships to navigate organizational change
What you'll learn
Plan change management activities around stakeholder needs
Identify conflict and select conflict resolution strategies
Analyze the role of stakeholders and their needs for communication and support
Identify different types of stakeholders
Requirements
No Pre requisite is needed . Sound English knowledge is required to take this course
Description
About the Certified Stakeholder Management Professional (CSM-Pro) courseWelcome to the Stakeholder Management course! This comprehensive training program provides an in-depth understanding of stakeholder management approaches and techniques. Combining theoretical models with practical advice, you'll learn the best practices, tools, and skills for effectively managing stakeholder relationships.Throughout the course, you'll gain insights into strategies for identifying different stakeholder groups and individuals, analyzing their characteristics and expectations, fostering collaboration, and supporting stakeholders through organizational change. The content is delivered by a certified business analysis professional and industry expert with extensive experience in corporate project environments.The course is divided into four modules, each focusing on crucial aspects of stakeholder management:1. Module 1: Identify stakeholders - This module explores strategies for identifying stakeholders, understanding their roles, and differentiating between various stakeholder types. You'll also participate in a stakeholder mapping workshop to enhance your skills in this area.2. Module 2: Stakeholder analysis - Here, you'll learn techniques for analyzing stakeholders in detail. This includes creating stakeholder registers, conducting RACI (Responsible, Accountable, Consulted, Informed) analyses, utilizing influence-impact matrices, and understanding stakeholder attitudes through models like SCARF and DISC.3. Module 3: Stakeholder collaboration - This module delves into effective collaboration with stakeholders. You'll learn structured collaboration techniques, such as the LISTEN model, and explore concepts like the transparency-trust cycle and relationship building. Additionally, you'll discover effective written communication patterns and strategies for managing conflicts that may arise.4. Module 4: Change support - In the final module, you'll understand why people often struggle with change and explore strategies for managing change within an organization. You'll learn how to plan and implement change management activities tailored to meet stakeholder needs. A change planning workshop will further reinforce your knowledge in this area.Enroll and become the stakeholder management expert in a corporate environment.
Overview
Section 1: Introduction
Lecture 1 1. Introduction to the course
Section 2: Identify Stakeholders
Lecture 2 Who is a stakeholder
Lecture 3 Types of stakeholders
Lecture 4 Stakeholder identification techniques
Lecture 5 Stakeholder mapping workshop
Section 3: Analyze stakeholders
Lecture 6 Stakeholder register
Lecture 7 RACI analysis
Lecture 8 Influence-impact matrix
Lecture 9 Stakeholder attitudes
Lecture 10 SCARF model
Lecture 11 DISC analysis
Section 4: Collaborate with stakeholders
Lecture 12 Structured collaboration
Lecture 13 LISTEN model
Lecture 14 Transparency-trust cycle
Lecture 15 Effective relationship building
Lecture 16 Written communication patterns
Lecture 17 Conflict management
Section 5: Change support
Lecture 18 Why do people struggle with change?
Lecture 19 Managing change
Lecture 20 Planning organizational change
Lecture 21 Change planning workshop
Project Managers: Enhance your ability to effectively engage and manage stakeholders throughout the project lifecycle.,Business Analysts: Gain valuable insights into stakeholder analysis and communication strategies to drive successful business outcomes.,Change Management Professionals: Learn how to facilitate smooth transitions and garner stakeholder support during organizational changes.,Leaders and Executives: Develop a strategic understanding of stakeholder management to drive organizational success and stakeholder satisfaction.,HR Leaders: Equip yourself with the skills to manage employee and management relationships, fostering a positive organizational culture and employee engagement through effective stakeholder management.
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