Customer Service for Freelancers: How to Keep Your Clients Happy and Get Them to Commission You Over and Over Again
What you'll learn
How customer service applies to freelancers. It's not just for big companies, and has a huge impact on repeat business.
How freelancers can approach and optimise the likes of deadlines, quality control, and communication to best serve their clients.
How we can avoid overloading ourselves, rushing it, and doing a bad job... without turning down work.
Quick and easy ways to give our clients a little extra to stand out from the crowd.
The best way to package and send work to clients so they have absolutely everything they need when it arrives (easier to get wrong than you might think!)
Requirements
No prior experience needed. This course is open to all.
Description
This short course covers customer service and good business sense for freelancers – basically, how to do a good job so clients come back and commission us again, and again. We freelancers might work for lots of different people, but if we only ever do one job for them, we're going to be desperately searching for new clients all the time. That's where customer service comes in. It might sound like something for massive companies, but it's just as applicable to freelancers, and is often extremely quick and easy. A few tiny little things can be enough to make a client think, 'they're great; I'll go back and use them again'. This course covers the likes of deadlines, quality control, how and when to communicate with your clients, understanding how much work you can take on – loads of quick, easy little techniques to make things straightforward for them, so you develop a reputation as a freelancer they like and want to commission again.These techniques are designed to be done collectively and regularly, and if you start to make a habit of them, you will become known as someone who is reliable, easy to deal with, and delivers a consistently high standard of work. That kind of reputation leads directly to repeat business and even to referrals to other clients. As with all the Bite-Size Freelance courses, this one is designed to be as universal as possible, and the emphasis is on easy, practical methods that you can implement immediately, regardless of who you are, where you are, or what you do.Both aspiring and existing freelancers can benefit from the techniques covered in this course – and it's short enough to do on your lunch break.
Overview
Section 1: Customer service 1.01
Lecture 1 Customer Service 1.01
Section 2: Know Your Limits – and How to Broaden Them
Lecture 2 Know Your Limits – and How to Broaden Them
Section 3: Making Things Easy for Your Clients
Lecture 3 Making Things Easy for Your Clients
Section 4: Packaging and Sending Your Work
Lecture 4 Packaging and Sending Your Work
Section 5: Summary
Lecture 5 Summary
Existing freelancers of all types and levels who want to build long-term relationships with their clients, leading to more commissions and, potentially, referrals to other clients.,Aspiring freelancers who want to nail customer service from the outset of their career.,Anyone who wants to improve their communication and reputation when dealing with colleagues or people outside their organisation – because good customer service is universal.
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