Avoiding complaint or investigation for Doctor/Nurse
What you'll learn
Relevant guidelines and standards
Maintain accurate records
Communicate effectively with patients
Act with integrity
Seek support when needed
Requirements
None
Description
Healthcare professionals can take steps to avoid complaints or investigations by following guidelines and standards, maintaining accurate records, communicating effectively with patients, seeking informed consent, acting with integrity, and seeking support when needed. It is important for healthcare professionals to consult with their respective governing bodies or legal counsel for guidance on avoiding complaints or investigations in the UK. However, here are some general tips that may be helpful for healthcare professionals to consider:This course is for doctors, dentists, nurses, midwives, pharmacists, osteopaths, chiropractors, psychologist, physiotherapists and other health and care professionals. We specialise in providing focused courses on Probity and Ethics for doctors, dentists, nurses, midwives, pharmacists, osteopaths, chiropractors, psychologist, physiotherapists and other clinicians. The clinicians attend our courses for either professional development or appraisal / re-validation purposes, or are facing investigation or proceedings with the GMC, GDC, NMC, GPhC, GOSC, GCC or the MPTS or any other regulatory bodies.The courses are conducted by facilitator who has experience working in the NHS and private health sector and is well aware of the processes of the GMC investigation and the MPTS to build Insight, Reflection and Remediation, if facing a complaint or investigation in your department or with GMC/GDC/NMC/GPhC/GOsC/GCC/HCPC or other regulatory bodyImprove knowledge and understanding of probity and ethics and the expected professional and ethical standards and learn what to do if a breach happens. Avoid situation of misconduct and fitness to practice.We also organise face to face (via video-link) courses on personal basis. Please message us to enquire about same with following topics covered.- What is Probity, honesty, what is Ethics- What are the standards of Probity, Ethics, Professionalism that are expected of a Healthcare professional by their respective regulatory bodies - GMC, GDC, NMC or HCPC- Why is Ethics, Probity, Professionalism important for a Healthcare professional- Professionalism- Justice and fairness- Professional boundaries- Case examples of Healthcare professionals who had cases with the their professional bodies and learn lessons from them- Insight- Reflection- Remediation, and demonstrating that a similar mistake or misconduct will not be repeated in futureThe course content and delivery focuses on clinicians who have an investigation, hearing or case in departments or with regulators like the GMC, GDC, NMC, GPhC, HCPC or other healthcare regulatory bodies.
Overview
Section 1: Introduction
Lecture 1 How to avoid a complaint
Lecture 2 Communication strategies for HCPs
Lecture 3 Behaviour change skills for doctor and nurse
Lecture 4 Documentation and Record Keeping
Lecture 5 Sample lecture
Doctor,Nurse,Healthcare professionals
Screenshots