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What you'll learn
Quality Definitions
The concept of defect
Evaluating Process Performance
Statistical Process Control
Cost of quality
Total quality management (TQM)
Requirements
no any experience is needed
Description
Based on American society for quality; • Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.Benefits of Total Quality Management:1. Strengthened competitive position 2. Adaptability to changing or emerging market conditions and to environmental and other government regulations 3. Higher productivity 4. Enhanced market image 5. Elimination of defects and waste 6. Reduced costs and better cost management 7. Higher profitability 8. Improved customer focus and satisfaction 9. Increased customer loyalty and retention 10. Increased job security 11. Improved employee morale 12. Enhanced shareholder and stakeholder value 13. Improved and innovative processesWho this course is for:• Industrial Engineering university students who want to understand TQM in a simple and straightforward way • Fresh graduated industrial Engineers who want to apply the concept of total quality management (TQM) in their organizations • Any employee who want apply the concept of total quality management (TQM) and transfer the knowledge to other employees. • Departments leaders who want instill the culture of quality in enhance TQM philosophyWhat you will learn:•Quality Definitions•The concept of defect•Evaluating Process Performance•Performance Measurement•Statistical Process Control•Cost of quality•Total quality management (TQM)
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Quality Definitions
Lecture 2 Quality Definitions
Section 3: The concept of Defect
Lecture 3 The concept of Defect
Section 4: Evaluating Process Performance
Lecture 4 Evaluating Process Performance
Section 5: Performance Measurement
Lecture 5 Performance Measurement
Section 6: Statistical Process Control
Lecture 6 Statistical Process Control
Lecture 7 Control Charts
Lecture 8 Variation of outputs
Lecture 9 Categories of variation in output
Section 7: Cost of Quality
Lecture 10 Cost of Quality
Section 8: Total Quality Management
Lecture 11 Total Quality Management
Lecture 12 Customer Satisfaction
Lecture 13 Employee Involvement
Lecture 14 Continuous Improvement
Industrial Engineering university students who want to understand TQM in a simple and straightforward way,Fresh graduated industrial Engineers who want to apply the concept of total quality management (TQM) in their organizations,Any employee who want to apply the concept of total quality management (TQM) and transfer the knowledge to other employees.,Departments leaders who want to instill the culture of quality and enhance TQM philosophy
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